Innovations in Customer Service

Businesses in the customer service industry have consistently evolved with the changing times to better exhibit corporate policy, technological shifts, and customer engagement. These innovations can be seen in the type of businesses that open and close according to supply and demand, the different equipment businesses use, and the change in the ways that products are produced and promoted to the public. However, it is curious to discover what explicitly sparks a change in policy, prompting innovation and change materialistically in stores and restaurants. As technology shifts, what components of everyday life in customer service fade away during this process?

This exhibit includes items that exemplify some of these changes and the different motives businesses had for creating innovation in their customer service design. From a local cafe in Southern Illinois to a country-wide movie theater chain, these items will answer the question as to what it is that encourages businesses to innovate their customer service initiatives.