M&T Bank

M&T Bank Authorization Device

This M&T Banking authorization device donated by Gloria Tishler was used during her employment with the Springfield Service Corp approximately 10 to 20 years ago. 

Before cellular phones and electronic banking, one would have to go to the bank to physically deposit paychecks, take out funds, and move money to different accounts.

When the possible seemed impossible, this device was utilized by customers and businesses alike and was considered incredibly futuristic. For the first time, people could bank from home. This included being able to pay bills from one’s bank account using this identification device. This device utilized software that would allow the customer to confirm identity as part of a two-step process by entering a generated code.

This device took some of the customer service aspects out of banking. Long gone are the streams of people depositing their checks across the counter from a teller. Now, customer service has changed for the average person as digital technology has become the new standard of customer service.

Sources:

Hoyer, Wayne D., Mirja Kroschke, Bernd Schmitt, Karsten Kaume, and Venkatesh Shankar. “Transforming the Customer Experience through New Technologies.” Journal of Interactive Marketing, May 19, 2020. https://www.sciencedirect.com/science/article/abs/pii/S1094996820300827.

Khan, Habib Ullah, Muhammad Sohail, Shah Nazir, Tariq Hussain, Babar Shah, and Farman Ali. “Role of Authentication Factors in Fin-Tech Mobile Transaction Security - Journal of Big Data.” SpringerOpen, September 8, https://journalofbigdata.springeropen.com/articles/10.1186/s40537-023-00807-3.